As seen in the February 1, 2010, COMPTEL Connection

Qwest Communications International, Inc.
Headquarters Location: Denver, CO
www.qwest.com/wholesale

Q: What does your company do and how long has it been in operation?
A: Customers coast-to-coast turn to Qwest's industry-leading national fiber-optic network and world-class customer service to meet their communications and entertainment needs. For residential customers, Qwest offers a new generation of fiber-optic Internet service, high-speed Internet solutions, as well as digital home phone, wireless service available through Verizon Wireless and DIRECTV® services.  Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.

Q: To what do you attribute your company’s success in the communications industry?
A: Qwest is dedicated to perfecting the customer experience. We make it easy for customers to do business with us and we apply a deep understanding of communication platforms and services.
Qwest is engineering today’s network for tomorrow’s convergence so that we will always be connected, everywhere, all the time.

Qwest's broadband network, designed with the latest advances in network technology for speed and efficiency, spans more than 173,000 route miles globally, enabling new products and services that benefit businesses and consumers worldwide.     
• Top 10 autonomous network 
• 15 CyberCenter hosting facilities 
• Supports 40 Gbps data transmission rates
• Multi-protocol label switching (MPLS) fast reroute 
• More than 1,800 transport access points of presence (PoPs), including 30 TeraPoPs

Q: What have been the biggest obstacles your company has faced in the marketplace?
A: Qwest recognizes that we are in a constantly evolving marketplace with a converging competitive landscape. Though this is a challenge, we also embrace this as an opportunity and differentiate ourselves by providing flexible solutions and exceptional customer service.

Q: What do you see as your greatest challenges going forward?
A: As with any business, staying competitive in the marketplace is a key focus. We are committed to providing excellent service, products, and solutions that meet the ever-changing needs of customers.

Q: What have been some of your company’s most recent achievements (new customer wins, new service/product deployment, etc.)?
A:
2009 Honors
• Qwest is the 2009 Nemertes Ethernet Services PilotHouse winner with the highest overall score based upon customer ratings of their vendors or service providers.
• ATLANTIC-ACM Carrier Excellence Award
   o Best in Class, Enterprise Data Value
   o Best in Class, Small-Business Data Value
   o Best in Class, Network Performance
   o Best in Class, Enterprise Voice Value
   o Best in Class, Provisioning
   o Best in Class, Billing and Sales Representatives
• Cisco Partner Summit Awards 
   o US and Canada Provider Partner of the Year
   o Service Provider Advanced Technology Partner of the Year
   o Service Provider Services Partner of the Year
• ATLANTIC-ACM Carrier Excellence Award
   o  Best in Class, Quality of Data Solution
• The National Business Group on Health's Best Employers for Healthy Lifestyles 2009 Silver Award
• Qwest tops the Paisley National Directory Assistance Performance Index for customer satisfaction in Directory Assistance

Q: Why is it important for your company to be a COMPTEL member?
A: As a leading industry organization, COMPTEL offers an invaluable opportunity to network with other industry leaders. Through this environment, we can share ideas and gain insight into new trends in the telecommunications marketplace that affect us all.