As seen in the February 16, 2010  COMPTEL Connection

Access Point, Inc.
Headquarters Location: Cary, NC 
www.accesspointinc.com

Q: What does your company do and how long has it been in operation?
A:
Founded in 1996, Access Point, Inc. is a complete business communications provider offering services nationwide. In addition to our well-established local and long-distance services, we offer VoIP, integrated, Internet and managed data services. 

Q: To what do you attribute your company’s success in the communications industry?
A:
Outstanding customer service and a superior billing platform.  Customer service is what makes Access Point the best choice for business telecommunication needs.  When you call, not only will you get a real person on the line, but you’ll get a carefully trained professional ready and able to help.

Controlling and understanding today's telecom costs is a key concern for businesses.  We understand that telecom expense management is a high priority and a first-rate billing system is vital to successfully controlling these expenses. We specialize in helping large multi-location companies manage their communications more effectively. 

Our mission is to develop one of the most complete portfolios of telecommunications services in the industry and achieve a status as a market leader. We strive to deliver the highest quality and most cost-effective solutions on a state-of-the-art billing platform. Since the company’s inception over a decade ago, we have positioned ourselves as an alternative for businesses that want superior, personalized attention and responsive customer service.

Q: What have been some of your company’s most recent achievements (new customer wins, new service/product deployment, etc.)?
A:
• Nationwide Service Expansion - Achieving this goal was quite the accomplishment requiring companywide expansion with significant changes taking place at all levels.  
 
• We have continued to improve our agent and customer support resources.  With the addition of several multi-state and multi-location customers it was imperative that we construct the best account management tools and a superior billing system.